Privacy Policy
Last updated: 12 May 2025
Introduction
Cogveil ("we", "us", "our") is a watch repair atelier located at 14 Jalan Sultan Ismail, 50250 Kuala Lumpur, Wilayah Persekutuan, Malaysia. We take the privacy of those who use this website seriously and are committed to handling personal information with care and transparency.
This Privacy Policy describes the information we collect when you use the Cogveil website at cogveiled.world, how we use it, who we may share it with, and the rights available to you regarding your personal data.
This policy applies to all visitors, enquirers, and clients who interact with us through this website. By continuing to use this site, you acknowledge that you have read and understood the terms described here.
For any questions about this policy, please write to us at [email protected].
Data We Collect
We collect personal data in two ways: information you provide to us directly, and information gathered automatically when you browse the site.
Information You Provide
- Your name, when submitted through the contact form
- Your email address, for correspondence purposes
- Your phone number, if included in a form submission
- Any details you include in the message field of the contact form, such as a description of your timepiece or enquiry
Information Gathered Automatically
- Browser type and version
- Device type and operating system
- Pages visited and time spent on each page
- Referring URL and exit page
- Approximate geographic location (country and city level, derived from IP address)
- Cookie identifiers placed by analytics tools
Legal Basis for Processing
We process your personal data on the following legal grounds:
- Contract: To respond to enquiries and arrange service appointments
- Legitimate interests: To understand how visitors use the site and improve our content
- Consent: For optional analytics and marketing cookies, where you have accepted them
Data Retention
Contact form submissions are retained for up to 24 months from the date of submission. Website analytics data is retained for up to 26 months. You may request deletion of your personal data at any time by contacting [email protected].
How We Use Your Information
We use the information collected for the following purposes:
Service Delivery
- Responding to enquiries submitted through the contact form
- Arranging assessments, quotes, and service appointments
- Communicating progress updates for ongoing repair work
- Delivering service records and documentation upon completion
Website Operation
- Analysing how visitors navigate the site to improve page structure and content
- Understanding which services attract the most interest
- Identifying and resolving technical issues
Data Sharing
We do not sell, trade, or rent personal data to third parties. We may share anonymised or aggregated data with analytics providers (such as Google Analytics) and may share limited contact information with third-party tools used to manage enquiries, where those tools operate under appropriate data protection agreements.
Marketing
We do not send marketing emails without your prior consent. If you have opted in to email updates, you may unsubscribe at any time by responding to any email and asking to be removed.
Data Protection Measures
We take reasonable steps to protect personal information from unauthorised access, loss, or disclosure.
- This website is served over HTTPS using TLS encryption
- Form submissions are transmitted over secure connections
- Access to stored enquiry data is restricted to authorised personnel
- Third-party service providers used for data processing are assessed for compliance with applicable data protection standards
In the event of a data breach that is likely to affect your rights, we will notify affected individuals and relevant authorities in accordance with applicable law and within required timeframes.
Your Rights
Under Malaysian personal data protection law (the Personal Data Protection Act 2010) and applicable international standards, you have the following rights:
- Access: Request a copy of the personal data we hold about you
- Correction: Request that inaccurate or incomplete data be corrected
- Erasure: Ask us to delete your personal data, subject to any legal obligations
- Data portability: Receive your data in a structured, machine-readable format
- Object to processing: Object to the use of your data for certain purposes
- Withdraw consent: Where processing is based on consent, withdraw it at any time without affecting prior processing
To exercise any of these rights, please write to [email protected]. We will respond within 30 days. If you are unsatisfied with our response, you may contact the relevant supervisory authority in your jurisdiction.
Third-Party Links
This website may contain links to external websites or services not operated by Cogveil. We are not responsible for the privacy practices of those sites and recommend reviewing their privacy policies independently. The presence of a link does not imply endorsement.
Children's Privacy
This website is intended for use by adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe a minor has submitted personal information to us, please contact us at [email protected] and we will take appropriate steps to remove it.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, the revised date at the top of the page will be updated. We encourage you to check this page periodically. Continued use of the website following any update constitutes acceptance of the revised policy.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:
Cogveil
14 Jalan Sultan Ismail, 50250 Kuala Lumpur, Wilayah Persekutuan, Malaysia
Data enquiries: [email protected]
General enquiries: +60 3 2148 7639